Work With the Procurement Team
The Expert
Photography by Michael Clifford.
Our Procurement Service is designed to assist clients post-consultation with sampling and ordering trade exclusive product, as well as support you through the completion of your project. We will handle all aspects of the ordering process on your behalf—giving you more time to enjoy the creative aspect of designing your home!
What we help with...
- Product pricing, availability & lead times for solely trade exclusive product
- Swatch & sample requests
- Assistance with custom furniture & upholstering in your desired fabric (known as COM or customers own material)
- Order fulfillment, tracking, & post-order logistics support
Your Perks...
- Consolidated order management and dedicated support across hundreds of trade only brands
- Access to “Trade Exclusive” brands typically only accessible to design professionals
- Ability to track order statuses from multiple vendors through your account portal
Frequently Asked Questions
What can Procurement Team not help with?
Is there an expiration to the Procurement Service?
Pricing
How much does the Procurement Service service cost?
Do I get product discounts or “trade pricing”?
Sourcing
Can the Procurement Team help with sourcing if I need additional product recommendations?
Custom Furniture
Can the Procurement Team help with customizing furniture and upholstery?
Terminology
What is “To the Trade” or “Trade Only”?
What is COM?
Post-Order
What if there’s an issue with my order?
How does The Expert help manage the logistics and delivery of the items I order?
What if I want to return my order?
Pre-Consultation
Can I utilize the Procurement Service before my consultation?
Wallpaper and Drapery
How do I calculate how much wallpaper I need for my space?
How do I order drapery and calculate how much fabric I need?
Follow up Questions for your Expert
Can I ask my Expert a follow up question?